Plans and scan access
Understand workspace access, commercial terms and the difference between a scan limit and a connection problem.
Start with your workspace's accessPermalink to Start with your workspace's access
Access to Relane Security and its scan options depends on the workspace and the terms agreed for it. Signing in does not by itself guarantee that every assessment or remediation action is available. The console explains when an action needs additional access, an agreement or an available scan allowance.
Use Scans to review actual assessment activity. Keep personal and organization activity separate when checking usage: switching workspace changes which security work you are reviewing. Links from these public guides do not carry a workspace selection. For organization history, select the organization in the console, then open Scans.
Review commercial termsPermalink to Review commercial terms
Use the billing screen appropriate to the account or organization to review the state presented for it. Plan changes are arranged with Relane rather than through a self-service checkout. An empty subscription or unavailable plan detail does not establish your scan allowance.
For an organization, review the current security agreement and plan with the owner. Confirm commercial terms in the agreement rather than inferring a price or entitlement from another workspace's screen.
Respond to the reason a scan cannot startPermalink to Respond to the reason a scan cannot start
| Reason shown | Next action |
|---|---|
| Allowance or quota unavailable | Check the stated limit or reset guidance and contact your workspace owner or Relane. Repeated submissions do not add capacity. |
| Connection needs attention | Reconnect the source account or restore repository access. This is not a billing issue. |
| Scanning is temporarily unavailable | Follow the displayed recovery guidance. Do not interpret an unavailable scan as a clean assessment. |
| Agreement or access required | Ask the organization owner to review the relevant workspace access or agreement. |